Privacy Policy

Introduction

This Privacy Policy explains how Green Glow Nursery ("we", "us", or "our") collects, uses, stores, and protects your personal information when you visit our website greenglownursery.com or place an order with us.

By using our website, you consent to the practices described in this policy. We encourage you to read it carefully. If you have any questions, please contact us using the details at the bottom of this page.

Information we collect

We collect personal information only when necessary to process your orders and provide a good shopping experience. This includes:

• Identity information — your name as provided at checkout.
• Contact & address information — email address, phone number, and delivery address.
• Payment information — transaction references only. We do not store card or UPI details; these are handled entirely by our payment gateway.
• Technical information — IP address, browser type, pages visited, and time spent on our website, collected automatically via cookies and analytics tools.
• Communication information — messages or enquiries you send to us via email or contact forms.

How we use your information

We use the information we collect for the following purposes:

• To process and fulfil your orders, including dispatch and delivery coordination.
• To send order confirmations, shipping updates, and delivery notifications.
• To respond to your queries, return requests, or customer service needs.
• To improve our website, products, and overall customer experience.
• To send occasional promotional emails or offers — only if you have opted in. You may unsubscribe at any time.
• To comply with legal obligations under applicable Indian law.

Sharing your information

We do not sell, trade, or rent your personal information to any third party. We may share your data only in the following limited circumstances:

• Courier & logistics partners — your name, address, and phone number are shared with our delivery partners solely for the purpose of fulfilling your order.
• Payment gateway providers — to securely process your payment. These providers have their own privacy policies and comply with applicable data protection standards.
• Analytics providers — anonymised website usage data may be shared with tools such as Google Analytics to help us improve our website.
• Legal requirements — we may disclose your information if required by law or in response to a valid legal request from government authorities.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

• Essential cookies — required for the website and shopping cart to function correctly.
• Analytics cookies — help us understand visitor behaviour so we can improve our website.
• Marketing cookies — used to show relevant advertisements, only if you have consented.

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website.

Data retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for a period of 3 years for accounting and legal compliance purposes. You may request deletion of your data at any time by contacting us.

Your rights

You have the following rights regarding your personal data:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal data, subject to legal obligations.
• The right to opt out of marketing communications at any time.
• The right to request a copy of your data in a portable format.

Data security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our website uses SSL encryption to secure data transmitted between your browser and our server. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Third-party links

Our website may contain links to third-party websites such as social media platforms or payment portals. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised date. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.