Privacy Policy

Introduction

This Privacy Policy explains how Green Glow Nursery ("we", "us", or "our") collects, uses, stores, and protects your personal information when you visit our website greenglownursery.com or place an order with us.

By using our website, you consent to the practices described in this policy. We encourage you to read it carefully. If you have any questions, please contact us using the details at the bottom of this page.

Information we collect

We collect personal information only when necessary to process your orders and provide a good shopping experience. This includes:

• Identity information — your name as provided at checkout.
• Contact & address information — email address, phone number, and delivery address.
• Payment information — transaction references only. We do not store card or UPI details; these are handled entirely by our payment gateway.
• Technical information — IP address, browser type, pages visited, and time spent on our website, collected automatically via cookies and analytics tools.
• Communication information — messages or enquiries you send to us by email, phone or WhatsApp.

How we use your information

We use the information we collect for the following purposes:

• To process and fulfil your orders, including dispatch and delivery coordination.
• To send order confirmations, shipping updates, and delivery notifications.
• To respond to your queries, return requests, or customer service needs.
• To improve our website, products, and overall customer experience.
• To send occasional promotional emails or offers — only if you have opted in. You may unsubscribe at any time.
• To comply with legal obligations under applicable Indian law.

Sharing your information

We do not sell, trade, or rent your personal information to any third party. We may share your data only in the following limited circumstances:

• Courier & logistics partners — your name, address, and phone number are shared with our delivery partners solely for the purpose of fulfilling your order.
• Payment gateway providers — to securely process your payment. These providers have their own privacy policies and comply with applicable data protection standards.
• Analytics providers — website usage data is shared with analytics tools such as Google Analytics and Microsoft Clarity to help us understand how visitors use our website and improve it.
• Advertising partners — website activity data is shared with Meta Platforms (Facebook and Instagram) to measure and improve our advertising. See "Advertising, Meta (Facebook & Instagram) and WhatsApp" below.
• Legal requirements — we may disclose your information if required by law or in response to a valid legal request from government authorities.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

• Essential cookies — required for the website and shopping cart to function correctly.
• Analytics cookies — help us understand visitor behaviour so we can improve our website.
• Marketing cookies — used by advertising partners such as Meta to measure our ads and show relevant advertisements. You can block these cookies in your browser settings or limit ad personalisation in your Facebook or Instagram ad preferences.

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website.

Advertising, Meta (Facebook & Instagram) and WhatsApp

We advertise our plants on Facebook and Instagram, which are operated by Meta Platforms.

• Meta Pixel and Conversions API — our website uses the Meta Pixel and the Meta Conversions API. These tools send Meta information about actions taken on our website, such as pages viewed, products added to the cart and purchases, along with technical information such as your IP address, browser details and cookie identifiers. When you place an order, some details (for example your email address or phone number) may be sent to Meta in hashed (encrypted) form so that Meta can match the activity to a Facebook or Instagram account. We use this information to measure how well our ads work and to show our ads to people who have visited our website or may be interested in our plants. Meta processes this information under its own Privacy Policy, and you can control the ads you see through your Facebook or Instagram ad preferences.
• WhatsApp — if you message us on WhatsApp, including by tapping a "Send WhatsApp message" button in one of our ads, we receive your WhatsApp name, phone number and the messages you send us. We use them to answer your enquiry, share product and price information, and process your order, and we keep a simple record of enquiries (name, phone number, city, plants of interest and order status) so we can follow up. WhatsApp is operated by WhatsApp LLC, a Meta company, under its own privacy policy.
• Forms on Facebook or Instagram — if you submit an enquiry form inside Facebook or Instagram, we receive the details you enter (such as your name, phone number and city) and use them only to contact you about your enquiry.

You can ask us at any time to stop contacting you or to delete your enquiry record by writing to shop@greenglownursery.com or messaging +91 8116948090.

Data retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for a period of 3 years for accounting and legal compliance purposes. You may request deletion of your data at any time by contacting us.

Your rights

You have the following rights regarding your personal data:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal data, subject to legal obligations.
• The right to opt out of marketing communications at any time.
• The right to request a copy of your data in a portable format.

Data security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our website uses SSL encryption to secure data transmitted between your browser and our server. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Third-party links

Our website may contain links to third-party websites such as social media platforms or payment portals. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised date. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.